Prof Sunali Talwar has over 13 years of experience in corporate training and teaching . She has spent 5 years in designing and implementing training programs for front-end customer-care /IT functions in Telecom Industry with Reliance Communications in Mumbai and Bangalore. Having the right blend of corporate and academic exposure, she has taught marketing specialization subjects in MBA Institutes of repute. Before joining Welingkar, she was working as a lead consultant for sales and marketing courses with Pearson Education.
She has submitted her thesis in Bharathiar University on the topic “Impact of Service Climate on Service Quality amongst Frontline Employees in Indian Telecommunication Sector” and has published research papers in esteemed international conferences/journals. She has also co-authored a book on "Integrated Marketing Communications". Being an enthusiastic learner, her research interest are “service quality” in service sector.